FAQ

Below are a few questions from some of our clients. If you have a question and do not see it here, please contact us by phone/email or chat with us online by clicking the chat box on the home page.

Q: How long does it take to receive my order?

A: We don't make it until you order it, and require at least 2 days for processing. We ship all orders priority mail and you should receive it within 3 days from the time we ship it.

Q: When I submit credit card information online, is it secure?
A: The security of your credit card information is a priority to us. We don't share, or store payment information* and it must be submitted each time you place an order.

*We do have special situations where upon request, we store information for (regular)personal clients who would like to have their information on file. This is on a case by case basis.

Q: Can I pay over the phone?

A: We welcome you to complete your order over the phone. Please have your information ready to assist us in helping your transaction go quickly.

Q: Can I use these candles in my car to keep it fresh?

A: Yes, you can purchase travel tins for use in automobiles. Due to soy having a lower burn temperature, the wax may melt a little bit when placed in direct heat over 90 degrees. When moved to a cooler climate, it will return to it's original form.

Q: Why does my candle only burn in the center?

A: All of our jars, and travel tins are designed to burn down completely. To ensure proper burning, candles must be burned for a minimum of hours determined on each label the first time it is lit, or until the liquid pool reaches the edge. If it does not reach the edge before being blown out, it will keep it's form, and burn the same way the next time you light it.

Our pillars are designed to only burn in the center, and only slightly to the edge. Even though soy wax is easy to cleanup, this helps to provide fewer wax leaks on the things you love. If you want pillars that drip over the edge, just let us know and we can make it happen.

Q: My candle smells amazing, but is too strong?

A: All of our scented candles are tested and required to throw a scent without being lit. When lit, the candle will become stronger due to the amount of fragrance that is added. Try moving the candle to a larger room, or request lightly scented on your future orders.

Q: When I blow out the candle, it gives off a lot of smoke?

A: If not properly trimmed, your candle will give off what seems like a lot of smoke when blown out. Our candles contain 100% cotton wicks and do not contain lead, but wicks still need to be properly trimmed before each burn.

Q: I don't see prices for events on the website?

A: Due to every event being different, pricing will vary. We work with each client personally to determine exactly what you want, and give you accurate pricing. We encourage you to contact us to plan your event, and get a no cost quote.

Q: How is my information used?

A: We do not share your information with anyone for any reason. We may send you future promotions, and info but nothing more. We hate junk mail too. Privacy is something we take very seriously. We do not give out names of those who want to stay unknown, or out of the press. We do not permit the use of photos found on our website for any reasons without permission.

Q: I dropped wax on my table. How do I get it off?

A: If you were burning a jar or travel tin, you can wipe it up with soap and warm water right away. If you were burning a pillar, votive, or tea light, wait until it dries and it will release from the table or surface on it's own. After it dries, you can also gently put your nail, or a flat object, under it and pull it up and then wash the surface with soap and warm water.

If you happen to get wax onto clothing, you can try to rub it with warm soapy water, or just toss it into the washing maching and it should come out. We recommend the use of candle plates and votive holders, with pillars and votives, or any candle that does not come in a container.